HOW TO USE THE TELEPHONE
Look up in the latest directory the number of the person to whom you wish to talk, and call the operator by lifting the receiver from the hook, or if the instrument has a generator and crank, by giving the crank one short turn. If you do not find the number in the book, ask “Information.”
Face the transmitter with the mouth not more than one inch from the opening. Speak naturally, distinctly, and not too rapidly.
When the operator replies by saying “Number?” give your order slowly and distinctly. First, name the exchange desired, and then pronounce the number by digits, making a pause between the hundreds and the ten. For example: “Main 4467” should be pronounced “Main, four-four (pause) six-seven.”
After giving the number, listen to the operator as she repeats it. If she repeats it correctly say, “Yes” or “Right.” If she does not repeat it correctly, say “No” and give the number again.
If the person you are calling fails to answer within a reasonable time, the operator will report, “(called number) does not answer.”
When finished talking, replace the receiver on the hook with the large end downwards. If your telephone is equipped with a bell crank, be sure to give the crank one short turn.
If you wish to attract the operator’s attention at any time during a connection, and your instrument is not equipped with a bell crank, Move the Hook Slowly Up and Down with pauses of sufficient length for operator to respond. Don’t Move the Hook Rapidly, as a rapid movement fails to give the desired signal. If your telephone is equipped with a bell crank, give one short ring.
In answering a call, do not say, “Hello.” Instead, state at once your own number or name as: “This is Main 7640,” or “This is John Smith & Co.” When called, do not remove the receiver from the hook until the bell stops ringing.
When holding a line, never replace the receiver on the hook, as this will give the operator a signal to disconnect.
In Case a Conversation is Cut off Before Completion, the Subscriber who was CALLED should immediately hang the receiver on the hook and wait. This will enable the CALLING Subscriber to call again. If the CALLED Subscriber leaves the receiver off the hook, the line will be reported busy to the CALLING Subscriber.
Answer calls promptly.
Do not use the Telephone during a thunderstorm.
PARTY LINE COURTESY
To make party line telephone service efficient and to prevent annoyance to the subscribers on the same circuit, the following rules must be observed: -
1. Answer your own signal. If there is any confusion about the rings, report the fact promptly to the Chief Operator.
2. When you wish to call, remove the receiver and listen. If the line is in use, restore the receiver immediately to the hook and wait for those using the line to finish.
3. Do not allow children or others to listen on the line when it is in use, or to play with the telephone at any time.
LONG DISTANCE CALLS
To make a Long Distance Call, - Call the operator in the regular way, and ask for - “Long Distance.”
When the Long Distance operator answers, give her the telephone number from which the call is made - “Main 6000.”
Give her also the name of the party making the call - “John Smith.”
The number of the telephone desired (if known) - “Main 4000.”
The City of Town, Province or State - “Montreal, Que.”
If a particular person is desired, give his name - “James Brown.”
If the Telephone number desired is not known, give the name of the firm or the name and initials of the person under which the telephone is listed - “c/o Brown, Jones & Co.”
If possible the street address - “30 Front St., West.”
Messenger Calls. - If the person desired is not connected by telephone, a messenger will be sent to his address to request him to come to the telephone, provided the party calling guarantees payment of the messenger charges. The exact amount disbursed for messenger service will be charged, in addition to the Company’s tariff rates for conversation.
Appointment Calls. - Appointment to talk at a specified time may be made by notifying the long distance operator of the time at which connection is desired. No extra charge will be made for appointment calls (except for messenger service when such service is involved), but the company cannot guarantee the completion of the connection at the exact time specified.
An appointment made during day hours for conversation at night will be charged for at day rate.
Collect Calls. - The charges on a long distance call, and messenger charges, may be made against the telephone called, provided the charges are accepted by the party called, and the messenger charges guaranteed by the party calling. Request to have the charges collected from the telephone called, must be made when the call is given to the long distance operator.
Leave Word Calls. - If the person with whom you wish to talk is not immediately reached at the telephone called, word may be left (without charge) to have him call when ready to talk.
Reports. - In case delay is encountered in completing a call, the long distance operator, at reasonable intervals, will advise the person calling, regarding the cause of the delay. If a report is desired, call the long distance operator and ask her for information required.
Rates and Charges. - Rates for long distance service are based upon an initial period of three minutes; and the three minute rate will be charged for connections not exceeding three minutes. For overtime, beyond the initial period of three minutes, charge will be made by the minute for each additional minute or fractional part thereof. The long distance operator will not interrupt conversation to notify subscribers of the expiration of the first three minutes.
Where the day rate is 25 cents or less, the rate for service during day or night is the same.
When a particular person is asked for, every reasonable effort will be made to establish the connection with the person desired.
An information charge will be made if information is given as to the whereabouts of the party called, provided the call is not completed and for the third and each subsequent attempt to reach the party called in other towns on the same day.
When no particular person is asked for at the time the call is given to the long distance operator, charge will be made if connection with the telephone number is established.
Requests for Charges. - If a patron desires notification of the amount of the charge on his message, he will save time by so advising the operator at the time he gives his call. If the request for such information is not made until the completion of the conversation, unavoidable delay results. If the information requested after completion of the call, make sure operator understands that you wish the TOTAL CHARGES on a particular conversation.